Exactly, arbitration can be the starting point but making it the only possible action is just crazy and MUST be illegal Furthermore, it is bad business to hide

Exactly, arbitration can be the starting point but making it the only possible action is just crazy and MUST be illegal Furthermore, it is bad business to hide behind any clause, period. They could just call them, tell them that there was a minor accident and that they can have the car with 5% discount. I'm pretty sure if they didn't agree there would be plenty more people buying the car with such a discount and a fixed fender bender damage