So I can not speak highly enough about having an Amex Platinum for this crap. Call them, say this sucks, here is the reason why and they say yup, refund. In the

So I can not speak highly enough about having an Amex Platinum for this crap. Call them, say this sucks, here is the reason why and they say yup, refund. In the case listed the extra 14.99 EURO they would have said, hum not listed up front, here is your refund and then told the car rental to take a swim. I have had a number of instances like this where I just said whatever to the company and after (returning car, airline fee, etc.) chatted to Amex and solved.