That application we moved over was used to schedule doctors appointments. Before we got involved it was being used to schedule about 100 appointments a month. T

That application we moved over was used to schedule doctors appointments. Before we got involved it was being used to schedule about 100 appointments a month. The failure rate of people trying to use it was over 95%. By moving to the cloud, using modern tools and better design we increased usage to 10,000 per week. Veterans could get appointments to see their doctors. The number one kind of appointment was mental health. That is how it was changing the world. What we did with that one application can now be done thousands of times over for their other projects. We wrote the playbook.