There is no such thing as bad publicity, as someone once said. Now, that's not strictly true in general - but for a startup a bad piece of press does at least g

There is no such thing as bad publicity, as someone once said. Now, that's not strictly true in general - but for a startup a bad piece of press does at least get your product/service out there. It also gives you a great opportunity to show that you listen to feedback by iterating on your offering. Fix the things people don't like and then put up a blog post saying: "Hey, we fixed it!"