> In the 'free-market' capitalist democracy most of the western world lives in, you can have some (varying degree of) influence on what the government does but

> In the 'free-market' capitalist democracy most of the western world lives in, you can have some (varying degree of) influence on what the government does but not a whole lot on what private companies do. You also have vastly more freedom over whether to deal with any specific company or not than you do with the government, and they either genuinely don’t care about you so they’ll leave you alone, or they want your money so they’ll try to please you. If the government worked as well as Google, a company with legendarily bad customer service that would probably be an improvement for most over now. Given the choice between exit and voice the former is vastly better at getting good results.