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> I think they should include Apple Care for their professional equipment. This won't put any any more money in Apple's pocket but I could see it being another

by nickjj 7y ago

> I think they should include Apple Care for their professional equipment. This won't put any any more money in Apple's pocket but I could see it being another differentiator and a good bit of PR, especially to all of those price arguments. Do Apple hardware failures happen often? In ~20 years of assembling PCs with consumer grade parts I've only had 2 legit non-keyboard/mouse hardware failures (3 if you count lightning destroying a power supply before I knew about surge protectors). For context, I've had 0 hardware failures in the last 10 years. I keep my computers on 24/7 too.

delgaudm 7y ago
Sure, they fail plenty, and Apple "extends the repair period" on products fairly often. Macworld has a pretty good roundup for recent ones: https://www.macworld.co.uk/feature/mac/macbook-problems-recalls-3699153/ https://www.macworld.co.uk/feature/mac/macbook-problems-reca... These were one's that specifically came to mind for me: 2019: Battery Recall: https://www.wired.com/story/apple-macbook-pro-recall/ https://www.wired.com/story/apple-macbook-pro-recall/ 2018: Macbook Air Logic Board issue: https://www.laptopmag.com/articles/apple-macbook-air-power-issue-free-repair https://www.laptopmag.com/articles/apple-macbook-air-power-i... 2018: Battery Recall: https://qz.com/1258843/macbook-pro-battery-recall-apple-ends-a-bad-week-by-announcing-faults-in-some-laptops/ https://qz.com/1258843/macbook-pro-battery-recall-apple-ends... 2017: Screen staining: https://www.macrumors.com/2017/11/17/apple-extends-free-staingate-repairs/ https://www.macrumors.com/2017/11/17/apple-extends-free-stai... 2018 SSD Issue: https://www.macrumors.com/2018/11/09/apple-macbook-pro-ssd-service-program/ https://www.macrumors.com/2018/11/09/apple-macbook-pro-ssd-s... 2017: Battery recall https://support.apple.com/15-inch-macbook-pro-battery-recall https://support.apple.com/15-inch-macbook-pro-battery-recall 2016: "Flexgate" _ https://www.macrumors.com/guide/flexgate-macbook-pro-display-issue/ https://www.macrumors.com/guide/flexgate-macbook-pro-display... 2013 - 15 Retina Screen Issues: https://www.cultofmac.com/514741/apple-extends-free-repair-program-2013-2015-macbook-pro/ https://www.cultofmac.com/514741/apple-extends-free-repair-p... 2010: White Macbooks Yellowing - "https://forums.macrumors.com/threads/unibody-white-macbook-turning-yellow-late-2009.862566/ https://forums.macrumors.com/threads/unibody-white-macbook-t... 2009: White MacBooks crack: https://appleinsider.com/articles/09/04/08/apple_addressing_cracks_on_white_macbooks_casings https://appleinsider.com/articles/09/04/08/apple_addressing_...
tracker1 7y ago
Funny, in about the same period ~27 years or so, I've seen enough PSU failures alone, that I always use a UPS. I've seen ram that failed a couple times, quite a few motherboards die in the early 00's. A MB that was DOA and a video card that died after a year. Oh, and a first gen Intel SSD that suddenly thought it was an 8mb drive. I still prefer to DIY for value... my 4790k build lasted 5 years, just put together a new one, placeholder cpu waiting for 3950X. Will probably, again, last 5 years or so.
- nickjj 7y ago
  What's really funny is in the late 1990s and early 2000s I always overclocked my systems because it gave a noticeable FPS boost in the games I played. Dual Celerons (physical chips) running 366@550 (a classic) and then a Pentium III 733@900 which was a huge upgrade, especially for a consistent 125 FPS in Quake 2 / 3. My 2 legit failures were an old IDE HDD that audibly clicked like crazy for months before failing completely. Since it gave such a long warning I was able to back everything up thankfully. The 2nd failure was a different power supply that just stopped working without any notice or grand events. I never had any RAM or video cards go bad, but after assembling a new machine I always run them through rigorous automated tests to help detect faults. I've had 1 stick of RAM be DOA but I don't count that as a failure. My current system is an i5 4460 (3.2ghz) with a bunch of other components. It's been going 5ish years now without issues and I work this thing pretty hard. Full time development, video recording and editing, gaming, etc..
  - tracker1 7y ago
    Oh yeah... I've also had a few HDDs fail too... Two that were in Raid-1 within a week or so of each other (before the RMA for the first drive came back). Aside, kernel (5.3) and drivers (mesa 19.3) are all updated, can finally drop in the rx5700xt card I'd been sitting on and play with it. Amazing how many things are working without issue via Steam's Proton (Wine, dxvk, etc)

by nickjj 7y ago

delgaudm 7y ago

Sure, they fail plenty, and Apple "extends the repair period" on products fairly often. Macworld has a pretty good roundup for recent ones: https://www.macworld.co.uk/feature/mac/macbook-problems-recalls-3699153/ https://www.macworld.co.uk/feature/mac/macbook-problems-reca... These were one's that specifically came to mind for me: 2019: Battery Recall: https://www.wired.com/story/apple-macbook-pro-recall/ https://www.wired.com/story/apple-macbook-pro-recall/ 2018: Macbook Air Logic Board issue: https://www.laptopmag.com/articles/apple-macbook-air-power-issue-free-repair https://www.laptopmag.com/articles/apple-macbook-air-power-i... 2018: Battery Recall: https://qz.com/1258843/macbook-pro-battery-recall-apple-ends-a-bad-week-by-announcing-faults-in-some-laptops/ https://qz.com/1258843/macbook-pro-battery-recall-apple-ends... 2017: Screen staining: https://www.macrumors.com/2017/11/17/apple-extends-free-staingate-repairs/ https://www.macrumors.com/2017/11/17/apple-extends-free-stai... 2018 SSD Issue: https://www.macrumors.com/2018/11/09/apple-macbook-pro-ssd-service-program/ https://www.macrumors.com/2018/11/09/apple-macbook-pro-ssd-s... 2017: Battery recall https://support.apple.com/15-inch-macbook-pro-battery-recall https://support.apple.com/15-inch-macbook-pro-battery-recall 2016: "Flexgate" _ https://www.macrumors.com/guide/flexgate-macbook-pro-display-issue/ https://www.macrumors.com/guide/flexgate-macbook-pro-display... 2013 - 15 Retina Screen Issues: https://www.cultofmac.com/514741/apple-extends-free-repair-program-2013-2015-macbook-pro/ https://www.cultofmac.com/514741/apple-extends-free-repair-p... 2010: White Macbooks Yellowing - "https://forums.macrumors.com/threads/unibody-white-macbook-turning-yellow-late-2009.862566/ https://forums.macrumors.com/threads/unibody-white-macbook-t... 2009: White MacBooks crack: https://appleinsider.com/articles/09/04/08/apple_addressing_cracks_on_white_macbooks_casings https://appleinsider.com/articles/09/04/08/apple_addressing_...

tracker1 7y ago

Funny, in about the same period ~27 years or so, I've seen enough PSU failures alone, that I always use a UPS. I've seen ram that failed a couple times, quite a few motherboards die in the early 00's. A MB that was DOA and a video card that died after a year. Oh, and a first gen Intel SSD that suddenly thought it was an 8mb drive. I still prefer to DIY for value... my 4790k build lasted 5 years, just put together a new one, placeholder cpu waiting for 3950X. Will probably, again, last 5 years or so.

nickjj 7y ago
What's really funny is in the late 1990s and early 2000s I always overclocked my systems because it gave a noticeable FPS boost in the games I played. Dual Celerons (physical chips) running 366@550 (a classic) and then a Pentium III 733@900 which was a huge upgrade, especially for a consistent 125 FPS in Quake 2 / 3. My 2 legit failures were an old IDE HDD that audibly clicked like crazy for months before failing completely. Since it gave such a long warning I was able to back everything up thankfully. The 2nd failure was a different power supply that just stopped working without any notice or grand events. I never had any RAM or video cards go bad, but after assembling a new machine I always run them through rigorous automated tests to help detect faults. I've had 1 stick of RAM be DOA but I don't count that as a failure. My current system is an i5 4460 (3.2ghz) with a bunch of other components. It's been going 5ish years now without issues and I work this thing pretty hard. Full time development, video recording and editing, gaming, etc..
- tracker1 7y ago
  Oh yeah... I've also had a few HDDs fail too... Two that were in Raid-1 within a week or so of each other (before the RMA for the first drive came back). Aside, kernel (5.3) and drivers (mesa 19.3) are all updated, can finally drop in the rx5700xt card I'd been sitting on and play with it. Amazing how many things are working without issue via Steam's Proton (Wine, dxvk, etc)