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Awful. I had the same experience with Online.net. A prepaid service that was paid, and then I cancelled through the bank, forbidding them from charging me, YET
by milankragujevic 7y ago
Awful. I had the same experience with Online.net. A prepaid service that was paid, and then I cancelled through the bank, forbidding them from charging me, YET the kept the service running for a month, but I couldn't cancel as they blocked my account for non-payment (impayé). In the end I left the account in this state and stopped caring.
As far as I had understood it, if I don't pay, it SHOULD be suspended and deleted immidiately, NOT kept running and then the provider claiming I owe them for that service.
- bscphil 7y agoYep! Very similar situation in my case. Since Hetzner requires you to give them a name, phone number, address, etc. it's very easy for them to track you down later when they want to pull this scam. > As far as I had understood it, if I don't pay, it SHOULD be suspended and deleted immidiately, NOT kept running and then the provider claiming I owe them for that service. With every VPS I've ever used, this is the case. The nice ones will send you a warning before shutting it down a few days later. I'll steer clear of online.net because of your warning.
- chatmasta 7y agoI had this situation in 2014 with Amex and a very large hosting bill from a server provider (non-cloud, it was a typical dedicated host LLC operation, although fairly reputable). In my case I had even explicitly instructed them to cancel and they did not. I went back and forth with Amex for about six months. The server provider even forged the date on PDFs to make me look wrong. I don’t remember the exact resolution, I might have partially recovered the money. But it was a nightmare.