Agree, he successfully pointed out that Heathrow management entirely ignored the objections from the people who would have to implement the policies, but doesn'

Agree, he successfully pointed out that Heathrow management entirely ignored the objections from the people who would have to implement the policies, but doesn't compare how these worker/management interactions were handled in Beijing - my guess: the process probably sucked just as much, it was just enforced in the most authoritarian way possible.