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I found it weird that Deming wasn't mentioned anywhere in the second half of the article.

• cubicle67 16y ago
  http://en.wikipedia.org/wiki/W._Edwards_Deming http://en.wikipedia.org/wiki/W._Edwards_Deming for anyone who doesn't get the reference His work was mainly concerned with manufacturing/production, but is still (I think) well worth reading Edited to add Deming's Seven Deadly Diseases as I think they're worth quoting here for those who don't wish to read the entire wikipedia article The "Seven Deadly Diseases" include: Lack of constancy of purpose Emphasis on short-term profits Evaluation by performance, merit rating, or annual review of performance Mobility of management Running a company on visible figures alone Excessive medical costs Excessive costs of warranty, fueled by lawyers who work for contingency fees "A Lesser Category of Obstacles" includes Neglecting long-range planning Relying on technology to solve problems Seeking examples to follow rather than developing solutions Excuses, such as "our problems are different" Obsolescence in school that management skill can be taught in classes Reliance on quality control departments rather than management, supervisors, managers of purchasing, and production workers Placing blame on workforces who are only responsible for 15% of mistakes where the system desired by management is responsible for 85% of the unintended consequences Relying on quality inspection rather than improving product quality