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Yes you can see that reaction and even description after some time passes is purely emotional. Nothing logical can pierce that. It doesn't matter that he gives

Yes you can see that reaction and even description after some time passes is purely emotional. Nothing logical can pierce that. It doesn't matter that he gives his friends bad recommendation, as long as the restaurant which betrayed him is punished by lost customers. That's outsider's perspective, I can bet for him he feels this perfectly fine and good behavior and maybe even doing a service to his friends. The reality is, if 97% was a great experience and 3% awful, its still a great place when averaged. I for example would gladly try out such a place if it would be described objectively, without some stupid emotions overshadowing every single fact. Some would call the reaction appropriate, some overblown. Not judging, haven't been treated like that. But generally emotions are bad long-term advisor, unless decision also passes some basic logic check (which usually they don't).

pbourke 7y ago
A Spock-like character always shows up in HN threads like these to claim perfect rationality, cite some figures, etc. You know what? People are emotional creatures. and sometimes, yes, a humiliating and excessive failure on the part of a restaurant is enough to warrant a strong and permanent reaction. This is a restaurant, after all. In the end, who gives a shit? You’re going there to have a good time. If you don’t have a good time, it’s perfectly valid to not go back. We need to listen to our emotions more, not less in some circumstances. I don’t mean to make a scene, but to take it as a sign that we shouldn’t eat at that restaurant, take that job, date that person, patronize that airline, etc.
Cpoll 7y ago
Obligatory xkcd: https://xkcd.com/325/ https://xkcd.com/325/
slowhand09 7y ago
In general this sounds reasonable. But another perspective has to do with binary reasoning. Are you trustworthy? IMHO its a yes/no answer. Are you dependable? Again yes/no. If you are "mostly honest or dependable", do I count on you 70% or 90% of the time? IMHO the restaurant dropped the ball on customer service. I would have taken that personally as well. Suppose it were a customer meeting instead. You've arranged it all, refreshments, talk some business, eat and talk more, relax and enjoy your new customer/client/partner relationship. Oops... they want to put you at the bar?
johnrgrace 7y ago
Do you enjoy russian roulette? It has a lot of great experiences with the occasional awful experience.

pbourke 7y ago

A Spock-like character always shows up in HN threads like these to claim perfect rationality, cite some figures, etc. You know what? People are emotional creatures. and sometimes, yes, a humiliating and excessive failure on the part of a restaurant is enough to warrant a strong and permanent reaction. This is a restaurant, after all. In the end, who gives a shit? You’re going there to have a good time. If you don’t have a good time, it’s perfectly valid to not go back. We need to listen to our emotions more, not less in some circumstances. I don’t mean to make a scene, but to take it as a sign that we shouldn’t eat at that restaurant, take that job, date that person, patronize that airline, etc.

Cpoll 7y ago

Obligatory xkcd: https://xkcd.com/325/ https://xkcd.com/325/

slowhand09 7y ago

In general this sounds reasonable. But another perspective has to do with binary reasoning. Are you trustworthy? IMHO its a yes/no answer. Are you dependable? Again yes/no. If you are "mostly honest or dependable", do I count on you 70% or 90% of the time? IMHO the restaurant dropped the ball on customer service. I would have taken that personally as well. Suppose it were a customer meeting instead. You've arranged it all, refreshments, talk some business, eat and talk more, relax and enjoy your new customer/client/partner relationship. Oops... they want to put you at the bar?

johnrgrace 7y ago

Do you enjoy russian roulette? It has a lot of great experiences with the occasional awful experience.