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Those sort of emails are really hard to deal with, especially when it is something you spent a lot of time working on. I like the idea from the talk of just bl

• megous 7y ago
  I learened not to engage. It only ever once turned out, that the user actually spent quite a bit of time and contributed something as a result of me engaging futher and not just ignoring the e-mail. I guess some people may just be grumpy for whatever reason, and it will bubble up in the conversation. But I don't usually care for the positive words that much either. I guess it's nice that my sw is helping someone, and whatnot, and great, but it's usually just a preface to some request or issue someone's having, often times solvable by reading the man page, or using --help, or checking if there's a newer version and trying that before bothering the authors. The only people that stand out are those that just send a thank you without anything else. Quite rare. What'd probably be more interesting to receive is just a thank you note and some info about what the user is using the sw for. That might as well be inspirational, at the very least, and perhaps an opener for some collaboration. I think I received such a message 2-3x in the last 15 years. Very rare! Maybe people need a bit of probing in the README to send such messages. :D
  • Isamu 7y ago
    >What'd probably be more interesting to receive is just a thank you note and some info about what the user is using the sw for. Good idea, I will try to start doing that.