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It also speaks to the need to know your customer. The restaurant should have had discreet cameras with facial recognition software to alert management immediate
by paggle 7y ago
It also speaks to the need to know your customer. The restaurant should have had discreet cameras with facial recognition software to alert management immediately that a high value customer was walking in the door, and to make sure he got treated right.
- cwkoss 7y agoI hope this is sarcasm
- paggle 7y agoIsn’t it more fun to wonder?
- the_other 7y agoNot really. Surveillance capitalism is pretty-much always ugly and awful. What surprises me is that the restaurant didn't have a loyalty scheme, or a front-of-house incentivised to recognise repeat customers. These systems are cheaper, more flexible, have fewer gross externalities than facial recognition and inherently promote human interaction.
- scatters 7y agoIf you have a system to recognise repeat customers, what difference does it make whether that system is implemented in silicon or carbon?
- cwkoss 7y agoHarder to spin up 1000 duplicate instances of the front-of-house staff or sell the capability to identify customers out-of-house as well.
- stallmanite 7y agoOn HN there’s always brilliant commentary and there’s always posters defending the undefendable. I’ll be wondering forever.
- Sohcahtoa82 7y agoThis certainly isn't unique to HN.
- stallmanite 7y agoMy favorite forum is Slashdot so I get that.
- cjlars 7y ago1. That would upset many customers if they found out. 2. It's redundant because he had a reservation.
- listenallyall 7y agoAs bizarre as your suggestion is, what makes you so sure Thriptic is "high-value"? A guy this volatile and so easy to annoy probably found reasons in the past to justify (in his own mind) 10% tips or lower. Perhaps the cameras (or just a wise restaurant manager) knew Thriptic was in fact a cheapskate that they had little interest in serving.