Right, it sounds like Thriptic blew up the problem and he had to make a scene to be heard. It's now pride that prevents him from going back even though he would

Right, it sounds like Thriptic blew up the problem and he had to make a scene to be heard. It's now pride that prevents him from going back even though he would lose his favorite dinner spot. In his defense, if a customer is paying and not asking for out of the ordinary, it's really bad business to not at least acknowledge the customer when they are generous enough to complain.