4 ms·
Juicy part from the actual complaint. Since at least 2013, Defendant has maintained the following five deceptive or unfair practices to induce consumers to sub
by shartshooter 7y ago
Juicy part from the actual complaint.
Since at least 2013, Defendant has maintained the following five deceptive or
unfair practices to induce consumers to subscribe to Match.com and to keep them subscribed.
First, until mid-2018, Defendant sent consumers misleading advertisements that tout
communications from persons Defendant identified as potentially fraudulent users of Match.com
and led consumers to believe that the communications are from persons interested in establishing
a dating relationship with them.
Second, until mid-2018, Defendant exposed consumers to the
risk of fraud by providing recent subscribers access to communications that Defendant knew
were likely to have been sent by persons engaging in fraud.
Third, until mid-2019, Defendant
guaranteed certain consumers a free six-month subscription renewal if they fail to “meet
someone special” but failed to disclose the requirements of its “guarantee” adequately.
Fourth,
Defendant has misled consumers with a confusing and cumbersome cancellation process that
causes consumers to believe they have canceled their subscriptions when they have not.
Fifth,
until mid-2019, when consumers disputed charges relating to any of these practices and lose the
dispute, Defendant denied consumers access to paid-for services. [1]
[1]https://www.ftc.gov/system/files/documents/cases/match_-_complaint.pdf https://www.ftc.gov/system/files/documents/cases/match_-_com...
- trhway 7y ago> led consumers to believe that the communications are from persons interested in establishing a dating relationship with them. reminded about that Ashley Madison actual ratio in their database of something like 3 real girls to ten of millions of men, with the employees&bots producing all those "communications"
- malicioususer11 7y agodidnt read all that. sounds shitty, actually...
- makomk 7y agoWow, apparently they had a stock line they used when customers paid them money to try and view those messages that were sent by fake accounts, got a message saying the account was unavailable instead (because it had been deleted for being fraudulent), and complained to Match.com that they thought they'd been swindled: "Please be assured, Match.com does not send members misleading notifications, e-mails or winks professing romantic interest. We have too much respect for our members to ever compromise their trust. If you have received communications from members with profiles that are not immediately available, the member may have temporarily hidden their profile." That is impressively scummy.
- inetknght 7y ago> That is impressively scummy. It's also indistinguishable from every other company doing business.
- marv3lls 7y agoCRAPitalism at its finest!
- taigeair 7y agoI'm actually working on a startup where my business interested on aligned with users. We are monetizing mostly through trips, so we can't have fake users and send fake messages. Those won't result in real trips. This aligns our financial incentives with our user's incentives to have amazing experiences with someone they like. We also have a product for couples, so we won't lose 100% of our users. More info if you're interested: https://blog.fairytrail.app/2019/09/reinventing-online-dating-business.html https://blog.fairytrail.app/2019/09/reinventing-online-datin...
- deleted 7y ago[deleted]