> I wonder if folks who say "if large scale comes at the cost of injustice, maybe large scale shouldn't be a thing" have really thought through the implications

> I wonder if folks who say "if large scale comes at the cost of injustice, maybe large scale shouldn't be a thing" have really thought through the implications of this. I'm saying companies should be accountable for the loss they cause - if you're a Amazon Seller and you get your listing removed, you get an auto-reply and you try to talk to a human just to find a stream of auto-replies pasted together, because is in the sake of scale and progress the it's ok? Same goes for copyright claims on Youtube. You end up talking to auto-replies. Why should people livelihood be the cost to pay for scale? Why can't Google or Amazon pay people to supervise these replies and make amendments when the help is not only requested but required? I don't buy that "cost of progress" argument. I'm pro progress, I'm just against half baked solutions that seem to be progress but end up being cost saving measures. Why can't a user who got wrongfully harmed be compensated? Is that against scaling? Or shouldn't that be a cost of scale? Currently in my opinion it's irresponsibility. Irresponsibility disguised as Policy & Terms Agreements. At least in the EU Amazon is being pressured to cut this bullshit and act properly.