2 ms·
You're getting immediate tech support about a very specific issue in one for the first places you'd look. Don't be a dickhead. Do you want only PR people on HN
by Already__Taken 7y ago
You're getting immediate tech support about a very specific issue in one for the first places you'd look. Don't be a dickhead.
Do you want only PR people on HN trying to talk to you? Because this is how that happens.
- Doctor_Fegg 7y agoI'm addressing Google corporately. I presume @norberg is posting on behalf of his employers given that he states his job title immediately. One of the first places "I'd" look? It's not my Mac. I'm not sure how many primary headteachers read Hacker News or have a spouse who does. I'm guessing <1%. When the world's biggest software company actually bricks people's Macs with a software update, then "sorry" is the least I expect, frankly. But if you want to dismiss this with "dickhead", you do you.
- Faark 7y ago> I presume @norberg is posting on behalf of his employers given that he states his job title immediately. I'm torn on that one. I want direct communication to be possible without running it though PR or people with PR training, to improve response times especially in such "busy" situation. This requires us on the receiving end to be somewhat lenient. But on the other hand, I also don't find something better elsewhere, including the more official announcement[0] linked to. Thus this style seems like company policy and certainly deserves criticism. [0] https://support.google.com/chrome/thread/15235262 https://support.google.com/chrome/thread/15235262