Just to close the loop here, we've pushed up the timetable for implementation of some of the support-related improvements (several are live now) and are giving

Just to close the loop here, we've pushed up the timetable for implementation of some of the support-related improvements (several are live now) and are giving the individual market another try. Our status dashboard is showing no unanswered tickets at this time, so we should be starting from a clean slate of sorts at this point. To anyone having support issues, please feel free to re-raise any issues that were not addressed to your satisfaction earlier this year (including ones that may have been auto-closed)! Management is watching closely at this time to observe the process and make sure things work well for Raptor's end users.