It's no excuse for bad policy making and poor software design either. India doesn't have a lack of software talent. Yet every single government touchpoint is at

It's no excuse for bad policy making and poor software design either. India doesn't have a lack of software talent. Yet every single government touchpoint is atrociously designed with UX that gives even a seasoned computer user like me pause. Policy that disregards its intended target - the bulk of the population - is bad policy.