Just as a counterpoint, here's my anecdote. I'm no Apple fanboy, but I like their hardware enough to buy it for work-related purposes. My trackpad for a recen

Just as a counterpoint, here's my anecdote. I'm no Apple fanboy, but I like their hardware enough to buy it for work-related purposes. My trackpad for a recent MBP had lost its "click", obviously this is a rather disturbing thing on a trackpad that is 100% button. It was a few days out from warranty end. I took it to a local store (US), a black shirt takes my name and says it'll be about 15 minutes. My name goes up on the board, I replicate it for the Genius, and he is satisfied with it being a hardware failure. At this point I mentally prepare myself to lose my computer for at least a week, but no! He says not only do they have the replacement part in-store, but they also have a tech certified to do the replacement. Apparently it will take an hour. I go out into the mall to kill an hour, eat some lunch, and come back. Just like he said, it is all set. I walk out the door with a brand-new feeling MBP--after they service it, they polish it down with some kind of cleaner that leaves everything shiny again. A nice, and appreciated, small touch. I was impressed.