I don't know if I agree that the average user will try again in several hours. There is a big difference if my email is down for 5 minutes or an hour, if I nee

I don't know if I agree that the average user will try again in several hours. There is a big difference if my email is down for 5 minutes or an hour, if I need to check something now, since "now" includes 5 minutes from now but likely not an hour.