We've shifted our policy to allow rapid RMA of problematic units, which is more in line with other vendors. Please be assured you won't be stuck a problematic

We've shifted our policy to allow rapid RMA of problematic units, which is more in line with other vendors. Please be assured you won't be stuck a problematic unit, especially with our well-established Talos II line. For Talos II, which has been on the market for two years, we have a well established support system in place, which asks for some basic diagnostics to verify a faulty board (this is rare) before authorizing RMA for repair or replacement. With Blackbird there was more of a focus on trying to understand any new faults found in the field, given their tendency to disappear when the units were brought back for analysis. Over the months after Blackbird shipments started, we learned that the majority of those were related to improper customer component installation (CPU, RAM, PSU, chassis), and are in the process of expanding the existing RMA policy to cover the Blackbird line.