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I'm not sure that beyond 1 minute or so it actually matters whether it is 2 minutes or 2 hours. The system is down. Period. The average user will acknowledge th
by nickolai 16y ago
I'm not sure that beyond 1 minute or so it actually matters whether it is 2 minutes or 2 hours. The system is down. Period. The average user will acknowledge that the system is down and will try again in several hours. From this perspective, it is definitely better to have one big 2-hour outage than a ton of small 2-minute ones.
(EDIT) Saw someone post something like "miltiple small downtimes erode the user's belief in system stability". too bad he deleted the message : it was nailed spot on!
- smackfu 16y agoI don't know if I agree that the average user will try again in several hours. There is a big difference if my email is down for 5 minutes or an hour, if I need to check something now, since "now" includes 5 minutes from now but likely not an hour.
- JoeAltmaier 16y agoClients automatically retry. The real issue is timeliness of email delivery - as long as you can compose and register email, all that's left is getting it read. I noticed they don't mention the reliability of delivery - how many email are lost? Elephant on the table.