You would think it would follow a Pareto distribution, so how is this 'Worse than you think"? Now I do get the article itself is more about the level of comput

You would think it would follow a Pareto distribution, so how is this 'Worse than you think"? Now I do get the article itself is more about the level of computer literacy rather than the distribution, and that things like the mean skill might be way below where you think it is. Part of my pet peeves about 'modern' systems is the indiscoverability. There was a glorious time in between the magic incantations command line and obscure multi key keyboard presses, and the wiz bang of of secret hand and finger gestures, where there was a universal compact meta system of menus and dialog boxes that while it could be extensive, allowed for browsing through all the command option in a discoverable way (and yes, I am over-glorifying). We somewhere seem to have lost this. It is not about the command prompt vs menus vs gestures. It is about having a clear and universal road to discovery when you do not know what and how some command can be given.