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I have tried for years to educate users on basic tasks. A small percentage get it and use it; some basically get it and use it sometimes, forgetting other time
by blunte 7y ago
I have tried for years to educate users on basic tasks. A small percentage get it and use it; some basically get it and use it sometimes, forgetting other times; but some obviously pretend to watch the demonstration but actively refuse to think and commit to memory what they have just seen.
In some cases I have worked with the same people for years, guiding them (IT-wise), being friends with them, watching them do domain-specific things that require good mental abilities... but also watching them misuse or fail to use software despite my repeated efforts to train them.
If you want to reach the greatest audience and also reduce support time/cost, then we _should_ be catering to the most ignorant users. But as I say elsewhere, we should have two interfaces - one for normal/advanced users, and one for the really low performing users.
- Anthony-G 7y ago> some obviously pretend to watch the demonstration It’s easy to watch a lesson or demonstration and think you get it only to discover some time later that you didn’t really understand what was being shown. A much better approach is to walk people through performing the task themselves rather than passively watch it being done. They will be much more likely understand the task and to remember how to carry out the task – and retain that knowledge for a longer time.