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I think the problem here is that you are assuming that the amount that your wife was paying made up for the lost sales of unhappy customers when titles aren't a
by dlp211 7y ago
I think the problem here is that you are assuming that the amount that your wife was paying made up for the lost sales of unhappy customers when titles aren't available. The math is not revenue for someone else to rent at normal rate vs. the revenue for your wife to hold onto the title, but rather the revenue from a customer that keeps coming back vs. the late cost revenue minus the the lost cost customer revenue.
- kshacker 7y agoHaving seen the rates for late rentals, I think your parent comment is "more" right. Unless blockbuster was running such a tight ship that a single rental's delay would upset the applecart ... but I remember waiting for DVDs and cassettes and unless you hit the sweet spot (a few weeks after the release, or maybe just on the first day of release), there was always a wait and/or the associated frustration.
- oblib 7y agoI have no doubt they had customers complain, but I have reasonable doubts they spent as much money at blockbuster as my wife did, and money coming in is what's really important. All businesses have customers that complain. Some people make it a point to always complain, but they're generally a small percent of the total. Cater to them and you'll have a small, shrinking, and constantly complaining customer base, and that's what happened to Blockbuster. Redbox is what really put the nails in their coffin lid though. You could rent a DVD and if you didn't return it you bought it for a still very low "used" price and never had to deal with any snotty customer service people.