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The boarding process at major stations (New York Penn, Washington Union Station, sometimes Philly) is so frustrating and unnecessary. It forces passengers to ge
by alexhutcheson 7y ago
The boarding process at major stations (New York Penn, Washington Union Station, sometimes Philly) is so frustrating and unnecessary. It forces passengers to get there early to line up, and makes dwell times super long. There are lots of little operational things like this that Amtrak could improve.
- ghaff 7y agoIt’s not clear to me why the seats on the “all reserved” Acela at least are not actually reserved as on most trains of this type. Penn is also just kind of a mess generally although it is slowly improving.
- kevin_thibedeau 7y agoThe trick with NY Penn is to just go down to the NJ transit level. Same platforms. No lines.
- alexhutcheson 7y agoThey turned off the displays on that level that used to show the Amtrak track numbers, so now you have to wait upstairs and then go down.
- kevin_thibedeau 7y agoOn the NJT screens too? Amtrack track assignments still show on the DepartureVision web site.
- _rs 7y agoCould you expand on this a bit? Might be traveling via Amtrak soon to/from Penn and would like to make the experience a bit smoother. I've been on NJT once before but didn't notice anything about Amtrak on those platforms.
- alexhutcheson 7y agohttps://slate.com/business/2013/07/train-travel-the-penn-station-boarding-secret.html https://slate.com/business/2013/07/train-travel-the-penn-sta...