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I suspect this person has spent more time at this point raging on the internet than it would take to exchange the phone, or otherwise solve their issue. Apple

I suspect this person has spent more time at this point raging on the internet than it would take to exchange the phone, or otherwise solve their issue. Apple Support will mail you pre-paid packaging to return these if you don’t want to drive 120 miles (which they cite as a key problem). They have a great 14 day return policy which I used today for an iPhone 11 Pro Max. No hassles. Full refund with no questions.

danShumway 7y ago
It is usually the case that broad solutions are harder and more time consuming than individual solutions. This is somewhat on purpose. Companies rely on the fact that when they mess up, the easiest solutions for consumers are ones that won't hold the company accountable or impact their ability to pull the same stunts in the future. If OP had just exchanged their phone, this thread wouldn't be on HN. But, assuming their claim is true, maybe the increased attention will force Apple or Verizon to clarify their advertising.