Agree but it's more than that. I would point out to any young people reading and watching things like this to keep this in mind. If Bill Gates wasn't a very vis

Agree but it's more than that. I would point out to any young people reading and watching things like this to keep this in mind. If Bill Gates wasn't a very visible Billionaire and one in particular who had a history in the computer business you wouldn't really care much what he thought. Let alone listen to him. The 'very visible' definitely matters, sure. But also the fact that he is 'rich' like any and all utterances by rich or successful people (even in things they aren't skilled at) what they say appears way more valuable than it actually is and when compared to someone who has not had luck play into their success. There is no way to 'grab the brass ring' by reading or watching this type of documentary. Understand it for what it is. It's entertainment pure and simple. To your point 'shitty behavior' absolutely true. The amount of anxiety and aggravation that OS and some of those business practices caused is rarely talked about. In this case making money was tied to having a bad product in part not a good product that people loved. The entire eco system was dependent on convincing users they didn't know enough and needed help to get it to actually continue functioning.