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It’s the same case as Google and AirBnB. It’s too expensive to have support at that scale so they skip it. There is always a risk to go with a big player when
by nojvek 7y ago
It’s the same case as Google and AirBnB. It’s too expensive to have support at that scale so they skip it.
There is always a risk to go with a big player when you’re small. They don’t give a shit about you. You barely move the metric.
When you go with a small player, the risk is they may die.
Only a few companies have been able to do support at scale. Amazon comes to mind being last focused on customer. Microsoft may be second in hand holding their enterprise customers.
- tzs 7y agoThere are players between the small players and Stripe, which can get you decent support with a decent chance they will stay around. I've extensively used both Merchant e-Solutions and Authorize.Net, both of which have been around a lot longer than Stripe, and not had trouble getting support from either. (Also, Authorize.Net is actually owned by Visa, which is certainly not small).