I hope you also read the original poster's follow-up message elsewhere in the comments. Apparently the amazing support they could offer was a five day migration

I hope you also read the original poster's follow-up message elsewhere in the comments. Apparently the amazing support they could offer was a five day migration period before they cut off all payment processing, and also keeping 100% of the money hostage for three months. And of course not answering the central question of just what were these unauthorized payments, if there are no chargebacks. Do you still feel like commending them for amazing customer service?