It's always fine until you have an actual problem... The issue with Stripe's ethos is that it wants to stay really lean, which usually means not scaling custom

It's always fine until you have an actual problem... The issue with Stripe's ethos is that it wants to stay really lean, which usually means not scaling customer support. If the entire company is 2000, how many full time support staff do they have? How has the headcount grown with # merchants onboarded? This isn't specific to Stripe, by the way. I think Google has the same culture around support. My Google Pay account has been in a permanently screwed up state for years and have never been able to reach someone to resolve it. They just care about operational efficiency above all else. On the other hand, I actually think Square has a very mature and responsive support staff. I have gotten what would probably be considered low priority issues resolved in less than an hour through various channels.