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Hasn't a common criticism of Stripe always been lack of good customer support? IIRC there are dozens of threads similar to this one on here. This seems to be an
by tempsy 7y ago
Hasn't a common criticism of Stripe always been lack of good customer support? IIRC there are dozens of threads similar to this one on here. This seems to be another example of that, not necessarily a new revelation.
- Ididntdothis 7y agoThis is how a lot of new companies can "disrupt". They don't do anything magical but save money on customer service, ignore rules or save employee benefits.
- sandstrom 7y agoWe’re using stripe and are overall happy. But their customer support is pretty bad. Lots of canned replies and ping-pong back and forth until you get someone to actually read your question.
- tempsy 7y agoIt's always fine until you have an actual problem... The issue with Stripe's ethos is that it wants to stay really lean, which usually means not scaling customer support. If the entire company is 2000, how many full time support staff do they have? How has the headcount grown with # merchants onboarded? This isn't specific to Stripe, by the way. I think Google has the same culture around support. My Google Pay account has been in a permanently screwed up state for years and have never been able to reach someone to resolve it. They just care about operational efficiency above all else. On the other hand, I actually think Square has a very mature and responsive support staff. I have gotten what would probably be considered low priority issues resolved in less than an hour through various channels.