>> y'all are on the customer service! This is not customer service. This is the unfortunate trend in the industry where the only way to get issues resolved is

>> y'all are on the customer service! This is not customer service. This is the unfortunate trend in the industry where the only way to get issues resolved is to take to social media and shame the company such that some powerful insider at the company (who happens to hang out on HN) takes action to sidestep the failed customer support processes and get the issue resolved.