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y'all are on the customer service! Out of curiosity... is this automated or were you just kicking around on HN?
by jppope 7y ago
y'all are on the customer service! Out of curiosity... is this automated or were you just kicking around on HN?
- andrewstuart 7y ago>> y'all are on the customer service! This is not customer service. This is the unfortunate trend in the industry where the only way to get issues resolved is to take to social media and shame the company such that some powerful insider at the company (who happens to hang out on HN) takes action to sidestep the failed customer support processes and get the issue resolved.
- deleted 7y ago[deleted]
- mattmanser 7y agoI assume they monitor it, I got personally emailed to my profile email, as well as replied to, after making a post on HN about stripe. Worked out well, happy with the support.
- jsnell 7y agoI hope you also read the original poster's follow-up message elsewhere in the comments. Apparently the amazing support they could offer was a five day migration period before they cut off all payment processing, and also keeping 100% of the money hostage for three months. And of course not answering the central question of just what were these unauthorized payments, if there are no chargebacks. Do you still feel like commending them for amazing customer service?