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While conducting a GDPR review I discovered that our email service provider (Campaign Monitor) was logging IP addresses of our list members associated with each
by reilly3000 7y ago
While conducting a GDPR review I discovered that our email service provider (Campaign Monitor) was logging IP addresses of our list members associated with each email open. My jaw dropped when I noticed that they were doing geo-ip enrichment, so that I could drill into any subscriber, see a history of their opening of our newsletters, and a map of their approximate location. I could see if "Bruce" was in Melborne or Petaluma on April 23rd. That kind of data is straight up dangerous and would be very hard to justify on a Legitimate Interest Assessment. That said, I haven't found a way to disable or purge that data thus far, and have been having a hard time finding an ESP that doesn't log IPs for its open tracking. We legitimately need open tracking, but certainly not with non-hashed IPs exposed. Realistically, just overall open rate reporting would suffice for our use case, not tracking of individual list member's activity.