You're absolutely right. People don't care how something looks. They care how it works... but a designer's job isn't to make something pretty; it's to make some

You're absolutely right. People don't care how something looks. They care how it works... but a designer's job isn't to make something pretty; it's to make something useful and easy. Being pretty should be derived by osmosis -- a designer or team of designers working hard to improve accessibility, usability and the experience will usually (but not always) result in something that is pretty. Or at least appreciably elegant. Too often designers are relegated to gussying up an already finished product. That's unfortunate and can be jarring to the user: The designer should help design the product, and then define how people use it.