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I agree with everyone else re Payment Intents. I started using them in "beta3" last December(?) and did my last "upgrade" to PaymentIntents (really a full repla
by pbowyer 7y ago
I agree with everyone else re Payment Intents. I started using them in "beta3" last December(?) and did my last "upgrade" to PaymentIntents (really a full replacement of the Stripe integration) 2 weeks ago.
As others have said, the documentation is the major issue. PI takes time to understand, particularly if used to the old way. The documentation is improving but still a mess. Code examples miss steps, and I only made progress when I found this page: https://stripe.com/docs/payments/payment-intents/web-manual https://stripe.com/docs/payments/payment-intents/web-manual which 2 weeks ago wasn't clearly linked in the documentation (and https://stripe.com/docs/payments/payment-intents/migration https://stripe.com/docs/payments/payment-intents/migration where I kept ending up had contradictory code for the last stages). The split between automatic and manual confirmation isn't helpful.
Like others, each integration took longer than the 1 day I expected. I resorted to reading the API documentation at times to work out which JS method I needed - something I don't normally need with Stripe! handleCardPayment() vs handleCardAction() vs createPaymentMethod()... there's so many code snippets floating around in the docs for contradictory flows.
If Stripe really want to improve matters, a "What do you want to do?" wizard that asks questions like "When do you want to confirm?" and "Do you need to store the card?" and produces the right code snippets at the end would be helpful.
I also feel Stripe has dropped the ball in Europe. I was consulting with a client with not-insignificant turnover, and I recommended they switch to Stripe. The sales team took a week to reply to his enquiry, then didn't answer the questions but returned a boilerplate response. And this went on. It's not a good impression and made me look bad. I'm going to be less open to recommending Stripe to existing, established businesses now.
4-6 years ago Stripe was a shining example of a motivated sales and support team. Now - old and painful-to-integrate competitors like SagePay are doing better. Or shudder Braintree, who have arrived with discounted rates, terrible documentation, but an easy-to-drop-in JS widget for all payment methods.