Seriously my first and only airbnb experience was a luxury house in Spain. He left a negative review because we didn't clean? What? He had a cleaner meet us and

Seriously my first and only airbnb experience was a luxury house in Spain. He left a negative review because we didn't clean? What? He had a cleaner meet us and we paid a cleaning fee. We dropped all the towels by the washing machine. We were given no clear instructions. Who pays all this money to then worry about cleaning an entire house on holiday? I can't stand Airbnb and would rather use a specialist holiday rental agency dedicated to the area I'm headed to.