My business partner worked at an education-related company you've almost certainly heard of about six or seven years ago. When he started he ask where the defe

My business partner worked at an education-related company you've almost certainly heard of about six or seven years ago. When he started he ask where the defect tracking system was. The guy he was talking to pointed and said, "Go ask Susan. She has a spreadsheet." It was, as you can imagine, pretty much all downhill from there.