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I used to only use Airbnbs a couple years ago. Lately the service really became horrible: Last minute cancellation, soulless places run like an industry. price

I used to only use Airbnbs a couple years ago. Lately the service really became horrible: Last minute cancellation, soulless places run like an industry. prices on the same level or even more expensive than hotels. Customer support is also completely unresponsive. I'm now going back to hotels 90% of the times where I can expect a consistent quality of services. They grew too fast and got arrogant in the process. I hope they quietly go away and get replaced by a company that does this correctly. I heard only good things about HomeAway lately

tempsy 7y ago
Another really annoying thing about the app is that they’ve seemingly increased the number of clicks/steps to complete a simple search for a place because they’re heavily pushing “experiences.” Very irritating
hrjriei9 7y ago
Don’t bother with Vacasa. Same story. Arrogant and expensive. Cashing in on tech startup hype while looking to buy up as much real property as possible to sit on.
blaser-waffle 7y ago
> Lately the service really became horrible: Last minute cancellation, soulless places run like an industry. prices on the same level or even more expensive than hotels. Customer support is also completely unresponsive. This has generally been my experience. It's very hit-or-miss, and some places were fantastic... but others weren't. I got jerked around a lot and ended up paying rates roughly on par with local hotels. At least with the big name chain hotels I can generally predict what I'm going to get, what it will cost me, and I can easily harangue, bitch, complain, and possibly sue the actual chain. AirBnB makes it harder to seek a resolution, if needed.
canada_dry 7y ago
After I experienced a couple bad bookings I found out about: airbnbhell.com It's full of horror stories from both owners and renters. And the gist seems to be: once Airbnb has your money (fee) they really couldn't care less about what happens. I recently stopped using them after they asked to send in facsimiles of government ID to continue using their services (after being a customer with all 5 star reports over many years).

tempsy 7y ago

Another really annoying thing about the app is that they’ve seemingly increased the number of clicks/steps to complete a simple search for a place because they’re heavily pushing “experiences.” Very irritating

hrjriei9 7y ago

Don’t bother with Vacasa. Same story. Arrogant and expensive. Cashing in on tech startup hype while looking to buy up as much real property as possible to sit on.

blaser-waffle 7y ago

> Lately the service really became horrible: Last minute cancellation, soulless places run like an industry. prices on the same level or even more expensive than hotels. Customer support is also completely unresponsive. This has generally been my experience. It's very hit-or-miss, and some places were fantastic... but others weren't. I got jerked around a lot and ended up paying rates roughly on par with local hotels. At least with the big name chain hotels I can generally predict what I'm going to get, what it will cost me, and I can easily harangue, bitch, complain, and possibly sue the actual chain. AirBnB makes it harder to seek a resolution, if needed.

canada_dry 7y ago

After I experienced a couple bad bookings I found out about: airbnbhell.com It's full of horror stories from both owners and renters. And the gist seems to be: once Airbnb has your money (fee) they really couldn't care less about what happens. I recently stopped using them after they asked to send in facsimiles of government ID to continue using their services (after being a customer with all 5 star reports over many years).