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> When a RideCheck is initiated, both a rider and driver will receive a notification asking if everything is OK. They can let us know through the app that all i
by jawns 7y ago
> When a RideCheck is initiated, both a rider and driver will receive a notification asking if everything is OK. They can let us know through the app that all is well, or take other actions like using the emergency button or reporting the issue to Uber’s Safety Line.
I wonder about the implications of notifying both rider and driver that Uber's internal checks have indicated that something might be wrong.
I can think of a few situations where the driver is doing something that violates Uber's policies, and the rider may want to notify Uber discretely, without the driver being aware that the rider knows there's a problem -- because if the driver knows, that may leads to a worse outcome.
Similar to when a bank robbery is taking place and the teller surreptitiously presses a silent alarm button. There's a reason why that button is silent.
- lhorie 7y agoI think you are misunderstanding this feature. It's more like a "targeted ad" where the "target audience" is people who were in accidents and the "product" is free/easy acess to things like 911, help w/ insurance etc. I imagine there's going to some false positives (e.g. maybe the algorithm can't discern between an accident and being stuck in traffic), but the "have you been in an accident? yes/no" prompt is unobtrusive enough, all things considered. The silent button thing you're thinking of actually sort of exists too, but it's somewhere else (in the Safety Center section of app): if the police dept of your city supports it, activating the 911 feature through the app sends your ride information to the police. You can also use the "share my trip" feature and texting to get a family member or friend to call police for you