Turnover is high for customer service reps. If she was to the point of calling her users "crazy idiots" she was about done anyhow, at that point, customer s

Turnover is high for customer service reps. If she was to the point of calling her users "crazy idiots" she was about done anyhow, at that point, customer service people either quit or are fired, unless something is very wrong with both the CSR and the company. Continuing on the job after that point is unhealthy for all involved. Running a customer service organization well is /difficult/ - and being a CSR in a customer service organization that is not run well is /very difficult/