3 ms·

I mostly agree. I don't think anyone would defend this woman's maturity level but it is her personal twitter account. She clearly wasn't representing the compa

I mostly agree. I don't think anyone would defend this woman's maturity level but it is her personal twitter account. She clearly wasn't representing the company and MG's been posting non-stop attacks on AT&T since the Verizon announcement. It's almost like he was trying to goad someone higher up at AT&T but when that failed he settled for a low level support rep. Getting a young mother fired to take a cheap shot at AT&T is certainly not what I consider classy.

tptacek 16y ago
Holy, does that ever not matter. If you don't want to get in the news as a representative of your employer, don't talk about your employer in public. There is no such thing as a "private Twitter account". This woman picked up a bullhorn and announced that in her capacity as an AT&T CSR she deals with "crazies" and "idiots". You're basically saying, "it sucks that she didn't realize she had picked up a bullhorn and maybe people should cut her a break". Nobody is obliged to cut her a break. I bet nobody does.