This is probably a great strategy. There are a lot of IT providers out there that are... less than totally competent. From the little places that handle the "my

This is probably a great strategy. There are a lot of IT providers out there that are... less than totally competent. From the little places that handle the "my Outlook isn't working" questions for local small businesses, to the global services divisions of Fortune 100 tech companies, these places have enormous access. They also tend to not treat their people particularly well...