>>>and generally act on any call to action that is presented to them... There is also the exactly opposite behavior : non-technical people who are uncomfortabl

>>>and generally act on any call to action that is presented to them... There is also the exactly opposite behavior : non-technical people who are uncomfortable with computers and scared of doing something wrong, and thus do nothing. People who don't read dialogs not because they are lazy, but because they're sure they won't understand a single word of it. They never click, never never try to fix the problem themselves (and find out there's probably no real problem) or understand what's going on.