I’ll add an example to help get across how the regulations have changed: If someone calls me pretending to be my bank and tricks me into giving them enough det

I’ll add an example to help get across how the regulations have changed: If someone calls me pretending to be my bank and tricks me into giving them enough details (passnumbers etc) to move money out of my account, or persuaded me to authorise transactions they’re making (because I think they’re the bank saving the money from being stolen by someone else), then the transactions will look real to the bank. Previously, that was my problem. Now it is the bank’s - I may have divulged my details in good faith, but I didn’t give the criminal any money. The bank, unwittingly, gave the criminal money. The bank is no longer allowed to claim it was my money. Rather, the bank still owes me my deposit - nothing has happened to change that. This has been a more commonly occurring crime in recent years, and the regulations are specifically there to: Protect the consumer Put the onus on the bank, to encourage them to do better protecting their money.