There is something about numbers that seems to push us into rational mode and totally subjugate the emotional side of us that does great without data, and allow

There is something about numbers that seems to push us into rational mode and totally subjugate the emotional side of us that does great without data, and allows for us to act in abundance. My best idea is to display something like standard deviation and a delta between actual and the target metric, perhaps as low resolution as green-yellow-red to the employee responsible for the metric. It may hypothetically be somebody's job it adjust the formula and never reveal more detail than that, in this scenario. A concrete example, if at a restaurant we expect meals to be delivered within 7 minutes and we see the nightly average is currently 8:08 then some team members might start pushing to go faster and cut corners, compromising discipline and training effort--even if the company's values include accuracy and precision above speed. The values are laid down by the visionary founders, but the only metric that the workers have is an exact number and target. Somewhere along the chain between founding and the last hands on the food the values can be lost, and I feel like chasing the metric has a lot to do with it. Everyone pushes to make the number "because" of some factor, in my opinion probably pressure from above or a colleague. Pardon me if I've abused any terms, thanks. The factor that I am sure of is entering scarcity mode rather than abundance mode, and I'd like to know more about how reading metrics affects us and whether there are known methods to systemically remove metrics from view such that we can remain true to all of the values outside of the metric. If we're short of a target then there is a gap in training or experience; nobody should be so driven by metrics that it overrides their acting in abundance. I know this can be said to be coming from fantasy land but I've come from working in a number of domains in a short period of time, I feel like there's something in here even if it's hard to find.