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I'm taking this thread as an opportunity to pay Comcast a review I owe them as I recently became a first time customer with them: Comcast may have the best dea
by unsined 7y ago
I'm taking this thread as an opportunity to pay Comcast a review I owe them as I recently became a first time customer with them:
Comcast may have the best deal in most areas by virtue of monopoly, but I can guarantee you that the average customer ends up paying more. I agreed with a rep on $60 per month for just internet, nothing else. The bill comes and it's $83 with basic TV and a service charge. How they did this was they sent me a text message with a link to an agreement and asked if "everything looks right". Being on my cell phone and on my lunch break I just wanted to get it over with and said yeah.
They also assume you want somebody to come over and plug in your modem and rent you a router. I explicitly said no to this, but they signed me up for installation anyway.
I'm convinced Comcast institutionally trains reps to steer sign ups in this way.
I was refunded eventually, but it still cost me time to dispute billing.
- draw_down 7y ago> I'm taking this thread as an opportunity to pay Comcast a review No thank you, we're good without that!
- cwkoss 7y agoFile complaints with any state and local govt agencies that will listen. SOS, ATG, UTC, etc. The more complaints they have, the more regulators are empowered in taking action.