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> they have paying and active customers who want improvements My experience is that when software reaches a certain level of maturity, major 'improvements' to
by tempguy9999 7y ago
> they have paying and active customers who want improvements
My experience is that when software reaches a certain level of maturity, major 'improvements' to the UI are driven very much not by the users.
> Not enhancing UX because some users might have already gotten used to the current setup is rather shortsighted
Perhaps. It depends proportion of 'some'. 1%..99%, it depends doesn't it. You're pushing for change with no quantification of the value of it. If it ain't broke, don't fix it, so first find out if it's broke.