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> Yes. I assure you that when bad guys with your username and password log in and steal all your money the bank _won't_ say: "Doh, our sophisticated environment
by geocar 7y ago
> Yes. I assure you that when bad guys with your username and password log in and steal all your money the bank _won't_ say: "Doh, our sophisticated environment, behavioural and heuristic patterns used to establish legitimacy let you down this time. We'll pay for this" No, they'll say it is your fault because the bad guys had your username and password.
If your bank treats you this way, you should contact the relevant government authorities.
In the US that's the FDIC: https://www.fdic.gov/consumers/questions/consumer/complaint.html https://www.fdic.gov/consumers/questions/consumer/complaint....
In the UK that's the FOS: https://www.financial-ombudsman.org.uk/contact/index.html https://www.financial-ombudsman.org.uk/contact/index.html
My own experience is that the bank fixes the account balance while I'm still on the phone with them so I'm not inconvenienced, does an investigation, and then decides whether it was actually me that did the transfer over the next few weeks.
- zainhoda 7y agoIn the 1990s, someone sent a fax to Chase with instructions to wire $25,000 out of my dad's bank account. When we discovered it was missing, they found the fax and realized that it wasn't my dad's signature and his name was misspelled. Chase put $25,000 back into my dad's bank account within about 2 weeks. So yes, they will pay for it.
- benj111 7y agoMy Nans will was held up because she spelt my Uncles (her son) first and last name wrong. Professionally I've seen various other equally stupid errors over equally important things many times. So I feel for Chase in this situation, I'm not suggesting they shouldn't have paid out.
- MichaelDickens 7y agoTwo weeks seems like an unreasonably long time to be missing $25,000. If my bank took that long to repay me that much money, I would probably switch banks.